Contact Us
| When to Contact CCAC | Users should contact CCAC when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 11:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| CCAC Home Page | http://www.ccac.hpc.mil/ |
| Phone Number | 1-877-CCAC-039 (1-877-222-2039) or 937-255-0679 |
| Fax Number | 937-656-9538 |
| Help E-mail | help@ccac.hpc.mil |
| Accounts E-mail | accounts@ccac.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP Consolidated Customer Assistance Center (CCAC) AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests |
Active users may submit tickets from the
CCAC User Portal. Inactive users may submit tickets from the CCAC Service Request Form. |
| When to Contact ARL | Users should contact ARL when assistance is needed for issues related to classified and non-HPCMP resources |
|---|---|
| Hours of Operation | 8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| Phone Number | 1-800-ARL-1552 (1-800-275-1552) or 410-278-1700 |
| Fax Number | 410-278-5075 |
| Help E-mail | dsrchelp@arl.army.mil |
| After Hours | Calls, e-mails and tickets received by Customer Service after normal hours of operations will be addressed the following work day. |
| Mailing Address | U.S. Army Research Laboratory ATTN: RDRL-CIH-M Building 394, Penthouse Aberdeen Proving Ground, MD 21005 |
| Ticket Requests |
Users may submit tickets from the
ARL Customer Support Request Page. |
